GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE www.raeznikshirts.com

Entrepreneur operating the online store:

Rostislav Řepka, ID No.: 04961811,

with registered office at Království 25, 407 47 Šluknov

(hereinafter referred to as the "Seller")

I. INTRODUCTORY PROVISIONS

1. These General Terms and Conditions (hereinafter "Terms and Conditions") of the Seller, operator of the online store www.raeznikshirts.com, govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase agreement (hereinafter the "Agreement") concluded between the Seller and another person (hereinafter the "Customer") via the Seller's online store or by email.
2. The online store is operated by the Seller on the website at https://www.raeznikshirts.com/ (hereinafter the "Website"), through its web interface (hereinafter "Web Interface").
3. These Terms and Conditions form an integral part of the Agreement. The Agreement and Terms and Conditions are prepared in Czech and English. The Agreement can be concluded only in Czech or English. In case of conflict, the Czech version prevails.
4. Deviating provisions from these Terms and Conditions may be agreed in writing in the Agreement. Such deviations take precedence.
5. These Terms and Conditions apply when the Customer is a natural person entering into the Agreement outside the scope of their trade or profession (a "Consumer").
6. The Seller may amend or supplement these Terms and Conditions at any time. This does not affect rights and obligations arising under previous versions.

II. CONCLUSION OF THE AGREEMENT

1. These Terms and Conditions apply when goods are ordered via the Web Interface or by email.
2. All product presentations on the Website are informational. The Seller is not obliged to conclude an Agreement. The Customer acknowledges potential differences in color, size, and shape display due to imaging and display settings; the Seller bears no liability for such discrepancies. Section 1732(2) of the Civil Code does not apply.
3. If goods are customized at the Customer's request, the purchase price is agreed individually per Article III(2).
4. To order goods via the Website, the Customer fills out an order form including: name, email, phone, billing/delivery address, type of goods, size, delivery method and costs, price incl. VAT, and payment method.
5. The Customer must provide correct information; the Seller relies on accuracy and is not liable for damage due to incorrect data.
6. Before submitting the order, the Customer can review and correct details. After submission, changes are not possible. The Seller confirms receipt by email (the "Order Receipt"), which constitutes Agreement formation.
7. The Seller may request additional confirmation depending on order specifics.
8. Orders may also be placed by email (info@raeznikshirts.com) or via Instagram, and Web Interface rules apply analogously.
9. Submission of an order equals acceptance of the Terms and Conditions, which are clearly available before ordering.
10. Online orders constitute an offer under Section 1732(2) of the Civil Code. The same applies to phone, email, or other remote orders.
11. The Customer agrees to using remote communication; related costs (internet/phone) are borne by the Customer and charged at standard rates.
12. Orders and Agreements are archived electronically, accessible only to the Seller.

III. PRICE OF GOODS

1. Prices shown on the Website include VAT and are valid while displayed. Parties may agree on different prices individually.
2. Custom goods' prices are indicative and determined by the Seller based on Customer requests (e.g. special cuts, sizes, embroidery).
3. The Seller may change the prices on the Website without notice; this does not affect already submitted orders.
4. The Customer must also pay delivery and packaging costs unless included in the listed price.

IV. PAYMENT TERMS

1. Payment is made by the Customer in advance via bank transfer to the Seller's account (per the pro forma invoice included with the Order Receipt).
2. Payment is considered complete when the amount is credited to the Seller's account; shipping occurs after payment receipt.
3. Ownership transfers to the Customer only after full payment.

V. DELIVERY TERMS

1. Orders are fulfilled without undue delay after payment. Delivery times vary depending on item and customization and are communicated upon order confirmation.
2. The Agreement includes the possibility of extended delivery time; if delays occur, the Seller will notify the Customer with a new dispatch date.

VI. TRANSPORT AND DELIVERY

1. Goods are delivered using postal or courier services unless otherwise agreed.
2. If the Customer requests a special delivery method, they bear the risk and costs.
3. The Customer must accept delivery at the address specified.
4. Additional delivery costs due to Customer's instruction changes are borne by the Customer.
5. The Seller's liability ends upon handover to the carrier.
6. Risk of damage passes to the Customer upon acceptance.

VII. ACCEPTANCE UPON DELIVERY

1. At delivery, the Customer should check package integrity—count packages, seals, box condition.
2. The Customer may refuse visibly damaged packages or those with signs of tampering or water exposure. If accepted, damage must be recorded in the carrier's protocol and reported to info@raeznikshirts.com.
3. If internal damage is discovered after opening, the Customer should document it with photos and report immediately to info@raeznikshirts.com, including invoice/order number, for further instructions.

VIII. CANCELLATION OF THE AGREEMENT

1. Custom-made items (per Article III(2)) are exempt from the statutory 14-day right to withdraw (Section 1837 of the Civil Code).
2. Otherwise, the Customer may cancel within 14 days of receipt of the goods—calculated from the day the last part of a multi-part delivery is received (Section 1829(1)).
3. Withdrawal may be sent in writing or by email to the Seller.
4. The Seller may inspect returned goods for damage or wear.
5. The Customer is liable for any diminished value arising from handling beyond normal inspection and may offset this against refund.
6. Upon withdrawal, the Agreement is void from the outset; goods must be returned within 14 days with accessories.
7. The Customer bears return shipping costs; cash-on-delivery returns are not accepted.
8. Seller must refund the purchase price plus standard delivery costs within 14 days, using the cheapest delivery option unless otherwise chosen by Customer.
9. Reimbursement will be via bank transfer if the Customer provides account details, unless otherwise agreed.
10. The Seller may withdraw from the Agreement before delivery, refunding the purchase price promptly by bank transfer.
11. The Seller may withdraw within 14 days if a pricing error is obvious (e.g. price below cost or discount over 40% unless clearly marked). The Customer is notified by email and refunded any payment.
12. Withdrawal is also permissible within 14 days if the product becomes unavailable for supplier or price reasons—Customer is notified by email and refunded.

IX. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. For Entrepreneurs, goods are defective if they do not meet agreed quantity, quality, or specifications; or standard quality for usual or agreed purposes; or deviate from sample or description. Substitute goods or missing documents also count as defects.
2. The defect must be present at dispatch/receipt or caused later by Seller's negligence.
3. No warranty if the defect was or should be noticed at contract formation.
4. For material breach, the Customer may demand: delivery of a non-defective item, repair, reasonable discount, or withdrawal. If Customer does not choose in time, only repair or discount applies.
5. For immaterial breach: repair or discount.
6. Visible defects at delivery (e.g. missing features, incomplete goods) entitles the Customer to defect rights.
7. Seller is liable for defects found within a 24‑month warranty period, or product usage time if specified. Defect presumed to exist if discovered within six months. Exclusions: reduced-price goods where discount due to defect was agreed, wear from normal use, used goods showing prior wear, or conditions from product nature.
8. Deviations up to 5% in custom-made measurements aren't defects.
9. No defect rights if the Customer was informed of defects or caused them.
10. Defects discovered during warranty may be claimed.
11. If no warranty card, receipt/invoice serves as proof.
12. For repairable defects, the Customer may choose remedy, replacement, or discount.
13. Irreparable defects allow replacement or withdrawal; repeated defects upgrade compensation or withdrawal options.
14. Free gifts are not covered by defective performance claims.

X. COMPLAINT PROCEDURE

1. The Customer shall file complaints without delay in writing or electronically, including contact, order number, date, defect description, and desired remedy. A sample form is available, but optional.
2. Return shipping at Customer's expense; cash-on-delivery not accepted.
3. Goods must be returned clean, complete, and securely packaged—original packaging recommended but not required.
4. The Customer must specify their preferred remedy.
5. Proof of purchase required; the complaint period starts upon Seller's receipt.
6. Seller will issue written confirmation of complaint details and resolution status.
7. Complaints are resolved without undue delay, typically within 30 calendar days (or up to 3 working days for simple cases).
8. Warranty period is extended by the complaint handling time, unless the complaint was unjustified.
9. For justified claims, the Customer is entitled to reimbursement of shipping expenses upon request, by email with complaint/receipt and bank account info.

XI. PERSONAL DATA PROTECTION

• Details on Customer data processing related to fulfilling the Agreement are available in a separate document on the Website.

XII. DISPUTE RESOLUTION

1. Complaints may be filed at info@raeznik.com or to supervisory authorities.
2. Consumers may use out-of-court redress via the Czech Trade Inspection Authority or Association of Czech Consumers (contacts provided).
3. Consumers may also use the EU online dispute resolution platform (ODR); the Czech ECC is the contact point under Regulation (EU) 524/2013.

XIII. MUTUAL COMMUNICATION

1. Communication is primarily via email (info@raeznikshirts.com and the Customer's email) or phone (+420 725 892 318). Written notices may be delivered by mail to Království 25, 407 47 Šluknov.
2. Parties must notify each other of any contact detail changes within three working days.
3. The Customer confirms compliance with GDPR obligations regarding data from individuals mentioned in the Agreement.

XIV. OTHER PROVISIONS

1. The Seller is not liable for misuse of goods contrary to intended use or for defects/damage caused by improper use.
2. The Seller is not bound by any codes of conduct (Section 1826(1)(e) Civil Code).
3. Ownership transfers to the Customer only after full payment.

XV. JOINT AND FINAL PROVISIONS

1. If any clause is invalid or ineffective, it will be replaced by a provision that most closely matches its meaning; remaining provisions stay valid. Amendments to the Agreement or Terms and Conditions require written form.
2. The Seller may update these Terms and Conditions at any time; the new version takes effect on the Website as of its effective date.
3. The Seller may list performance under the Agreement as a reference.
4. The parties exclude the application of Section 557 of the Civil Code.
5. The Seller may assign the Agreement or claims; the Customer may not transfer or encumber claims without written consent.
6. The Customer bears the risk of changed circumstances (Section 1765(2) Civil Code).
7. Parties must promptly inform each other of relevant changes affecting performance or validity of the Agreement.
8. These Terms and Conditions and related legal relations are governed by the laws of the Czech Republic.
9. These Terms and Conditions take effect as of 18 July 2022.